I blogged earlier this month about how our fuel oil supplier increased our monthly budget payment amount, even though we finished the year with a credit. A quick call fixed the problem, and our budget payment was reduced.
Today I was looking through our checking account withdrawals, and saw that $220 was debited from our account on July 21. That's our normal fuel oil budget payment date, and our normal payment amount. The problem is that we weren't supposed to have the withdrawal made this month, and the amount withdrawn in August was supposed to be reduced, so that our Sept. 1 credit would be $0. That was according to a conversation I had with a rep from the company in May.
I made another quick call this morning, and the $220 charge will be reversed, and a reduced amount will be withdrawn in August. Problem fixed.
But, I've had two billing issues related to our budget plan this month! I'm left wondering if:
1) they were two honest mistakes
2) the billing person is incompetent
3) there is something more menacing going on, and they are trying to milk as much money out of the customers as they can, and if a customer catches on, and makes a call, they will only then fix the problem
Please convince me that option #1 happened.
Another (minor) Problem with Fuel Oil Budget Plan
July 25th, 2014 at 05:31 pm
July 25th, 2014 at 06:47 pm 1406314071
We have only one natural gas heat supplier and I am miffed that they charge a total of $ 36. in monthly administration fees with various names. In non heating months we use under $ 6. of product monthly primarily to heat water + the admin fees.
July 26th, 2014 at 12:35 am 1406334911
July 26th, 2014 at 09:04 pm 1406408676